Q: What is SaaS
A: Software as a Service (SaaS) is an approach to delivering software over a public network so that any user can access the software from any location at any time. Software vendors like us manage the application on behalf of our customers from within robust data centres taking care of backups, upgrades, patches, security. Commercially customers pay to access the service on a consumption basis, removing the capital costs associated with traditional software licence purchase.
Q: How would my business use mobility?
A: It usually all starts with messaging; the ability to send and receive emails whilst on the move. With comprehensive operating systems such as windows mobile, however, you have access to word processing and spreadsheets and proprietary business forms and applications.
Typical scenarios for mobility include:
- Sales Force Automation - the ability to close sales and take orders on the spot including cross checking stock availability, pricing and discounting
- Field Force Automation - technician dispatch, job site information, work instruction and checklists, OH&S compliance, time recording, signature capture and payment
- Decision Support - risk analysis, real time status, scorecarding
- Workflow - routing and escalation of critical business processes and events
- Messaging
- Location Based Services - asset location and identification, tracking, security, safety